kg991's Privacy Policy

This privacy policy governs the data relationship between the kg991 platform ("we", "us", or "kg991") and its users ("you" or "player"). When you use kg991's website, application, or any of its services, you agree to comply with the terms of this policy.

We believe that keeping your personal information secure is a fundamental right. That is why we are committed to being transparent at all times about what data we collect, why we collect it, and how it is kept safe.

kg991 only collects information that is strictly necessary to provide its services. The categories of information collected are described below:

2.1 Personal Identification Information

• Full name and username
• Email address
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Mobile number
• Current address

2.2 Financial & Payment Information

• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical & Device Information

• IP address and geographic location
• Browser type and version
• Device identifier (Device ID)
• Session logs and access times
• Data collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and gaming patterns
• Win records
• Bonus and promotional offer usage data

kg991 collects and processes your information for the following specific purposes:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To complete secure transactions via bKash, Nagad, Rocket, and Upay.
• Service Improvement: To enrich your experience and add new features.
• Fraud Prevention: To prevent account misuse and fraudulent activity.
• Responsible Gaming: To identify unusual gaming behaviour and provide support.
• Customer Support: To resolve your questions and complaints promptly.
• Legal Obligations: To comply with applicable laws and regulations.
• Personalised Offers: To send you relevant promotions and bonus offers based on your preferences.

To ensure the security of your information, kg991 has put in place industry-standard technical and administrative measures.

4.1 Technical Security

• All data transmissions are secured using SSL (Secure Socket Layer) encryption technology.
• Stored data is kept in encrypted form.
• Firewalls and intrusion detection systems are kept active.
• Regular security tests and audits are conducted.

4.2 Administrative Security

• Only authorised staff have access to user information.
• Staff receive regular privacy and data protection training.
• Strict access logs for data access are maintained.

4.3 Data Retention Period

We retain your information for as long as your account is active and, after that, for as long as required by legal obligations. Financial transaction data is retained for a defined legal period after an account is closed.

kg991 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is exchanged with bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Service Providers: With trusted technology partners under contract for the operation of the platform.
• Legal Authorities: Upon a court order or a lawful request from a government body.
• Fraud Investigations: When required to investigate fraudulent or unlawful activity.

kg991 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security.
• Functional Cookies: Remember your preferences such as language and settings.
• Analytical Cookies: To analyse site usage and improve services.

6.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may limit some functionality of the site.

You have the following rights regarding your personal information:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be corrected.
• Right to Erasure: You can request that your information be deleted in certain circumstances.
• Right to Restrict Processing: You can request that the use of your information be limited in certain cases.
• Right to Object: You can request to opt out of marketing communications.
• Right to Data Portability: You can request to download your information.

To exercise any of the above rights, please contact us. We will respond within 30 days.

kg991 is a platform for those aged 21 or above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you believe that a minor has opened an account on our platform, please contact us immediately.

Please fulfil certain responsibilities on your part to keep your account secure:

• Use a strong and unique password and change it regularly.
• Never share your login details with anyone else.
• Log out after using a public or shared device.
• Notify us immediately if you notice any suspicious activity on your account.
• Always keep your registered email address up to date.

We may update this privacy policy due to service improvements, legal changes, or technical reasons. For any significant changes, we will:

• Send a notification to your registered email.
• Display a clear notice on the site.
• Update the "Last Updated" date at the top of the page.

If you continue to use kg991 after the changes, it will be assumed that you have accepted the new policy.

If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. The kg991 support team is available 24/7 to assist you.

• 24/7 Live Chat — directly from the platform
• Email: [email protected]

We provide support in both Bengali and English. Any privacy-related complaint is reviewed by us on a priority basis.

This privacy policy is governed by applicable international data protection standards and the laws of Bangladesh. Any dispute relating to this policy will first be resolved through discussion.

kg991 is committed to always being by your side as a safe, transparent, and trustworthy platform. The protection of your information is our highest priority.