kg991 Terms & Conditions

kg991 is an online gaming and betting platform that provides various gaming services for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between the user of the kg991 platform ("you" or "member") and kg991 ("we", "our", or "platform").

These terms apply together with our privacy policy and responsible gaming policy. In the event of any conflict, these terms shall take precedence. kg991 reserves the right to amend these terms at any time, and your continued use of the platform after any changes will be considered acceptance of the revised terms.

1.1 Scope of Services

kg991 provides the following services:

• Live casino games (with live dealers)
• Slot machines and video slot games
• Sports betting on cricket, football, and other sports
• Fishing games and other arcade games
• Crash games and instant win games

1.2 Service Availability

The kg991 platform aims to be available 24 hours a day, 7 days a week. However, temporary interruptions may occur due to technical maintenance, server upgrades, or unforeseen circumstances. kg991 is not liable for any compensation in relation to such interruptions.

To join kg991, you must open a personal account. You are required to provide accurate and complete information at the time of registration. Providing false information may result in account cancellation and forfeiture of deposited funds.

2.1 Account Creation Requirements

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• The account must be registered in the name of a real person. Accounts in corporate or institutional names are not permitted.
• The mobile number and email address provided at registration must be active and available for verification.
• It is your sole responsibility to keep your account password confidential. Do not share your password with anyone.

2.2 Account Security

You are fully responsible for all activity on your kg991 account. If you suspect any unauthorized access to your account, notify our support team immediately. For security reasons, kg991 reserves the right to review your account activity at any time.

kg991 follows a strict policy to prevent underage gaming. At the time of registration or at any point thereafter, we may request any one of the following documents to verify your age and identity:

• National Identity Card (NID)
• Copy of the relevant pages of a passport
• Driving license
• Birth registration certificate (alongside another document)

Withdrawals may be temporarily suspended until verification is complete. Failure to complete identity verification may result in account closure and forfeiture of bonus funds.

4.1 Deposit Terms

The following payment methods are accepted for depositing funds into kg991: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100. There is no specific maximum deposit limit, however, larger deposits may require additional verification.

Deposited funds are generally credited to the account instantly. If there is any delay, please contact our support team.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals are only possible via the same payment method used for the deposit.

4.3 Withdrawal Prerequisites

• Account identity verification must be completed.
• Bonus wagering requirements must be met (see Section 5 for details).
• There must be no active investigation or restriction on the account.
• The withdrawal amount must be within the actual account balance.

kg991 reserves the right to suspend withdrawals and review accounts if fraud or irregularities are suspected.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳15,000. For example, if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000.

5.2 Wagering Requirements

The wagering requirement for bonuses is 25x, calculated on the bonus amount only (not on the deposit amount). Example: ৳1,000 bonus × 25 = ৳25,000 in bets must be completed before bonus winnings can be withdrawn.

5.3 Bonus Rules

• Each member may receive the welcome bonus only once.
• Claiming multiple bonuses from the same device, IP address, or household is prohibited.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Wagering requirements must be completed within a set period from the date the bonus is received; otherwise the bonus will be cancelled.
• kg991 reserves the right to modify or cancel any promotional offer.

5.4 VIP Program

kg991's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits increase as you move to higher tiers. Detailed terms for VIP benefits apply separately for each tier at kg991.

All games on the kg991 platform are operated through third-party software providers. Game outcomes are determined by a Random Number Generator (RNG) or live dealers and are independently verifiable.

6.1 Fair Play Policy

• kg991 follows a strict fair play policy. Any attempt to artificially influence the outcome of a game is strictly prohibited.
• Using bots or automated software to play games is prohibited.
• If an abnormal win occurs due to a technical error, kg991 reserves the right to cancel that amount.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and are displayed in the game interface. kg991 reserves the right to change betting limits at any time.

6.3 Sports Betting Rules

For sports betting, if a match or event is cancelled, the bet amount will be refunded. In a combination bet (parlay), if one event is cancelled, the remaining bets will be recalculated accordingly.

The following activities are strictly prohibited on the kg991 platform and may result in immediate account closure:

• Fraud & Cheating: Any form of fraudulent activity, gaining unfair advantage, or cheating.
• Money Laundering: Using the platform to clean or transfer illegal funds.
• Multiple Accounts: Opening or operating more than one account.
• Software Exploitation: Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Using Third-Party Accounts: Using another person's payment method or allowing others to use your account.
• Harassment: Harassing, threatening, or abusing other players or staff.
• Allowing Minors Access: Allowing anyone under 21 years of age to use your account.

kg991 believes in responsible gaming and encourages our members to maintain healthy and controlled gaming habits. Gaming should be for entertainment purposes only.

8.1 Setting Your Own Limits

You can set deposit limits, loss limits, and session time limits on your account. These tools will help you keep your gaming activity under control.

8.2 Self-Exclusion

If you feel that your gaming is becoming an addiction, you can request through our support team to self-exclude from the platform for a set period or permanently.

For more information on responsible gaming, visit our responsible gaming page.

kg991 places the highest importance on protecting your personal information. We use SSL encryption technology to keep all your data and financial transactions secure.

9.1 Data Collection & Use

Information collected through registration and gaming activity is used solely for providing services, identity verification, fraud prevention, and meeting regulatory requirements.

9.2 Sharing Data with Third Parties

Your personal information is not sold or rented to third parties. However, information may be disclosed to relevant authorities as required to fulfil legal obligations or for fraud investigations.

For the full details of our privacy policy, visit our privacy policy page.

10.1 Account Closure at Member's Request

You may request to close your account at any time through our support team. Before closing the account, all active wagering conditions must be met and any remaining balance must be withdrawn.

10.2 Account Closure by kg991

kg991 may close or suspend an account without prior notice in the following cases:

• Any violation of these terms and conditions.
• Suspicion or evidence of fraudulent activity.
• Operating multiple accounts.
• Providing incorrect or false information.
• Failure or refusal to complete identity verification.
• Suspicion of money laundering or other financial crimes.

Account closure will not affect any legitimate balance, however it may be temporarily held during an ongoing investigation.

kg991 is an entertainment gaming platform and accepts no liability in the following cases:

• If a game session is interrupted due to internet connectivity issues.
• If game results are affected by third-party software or technical errors.
• If losses occur due to unforeseen technical issues, server downtime, or cyberattacks.
• If losses occur due to your own negligence, password sharing, or breach of account security.

If any amount is mistakenly added to an account due to a technical error, kg991 reserves the right to reclaim that amount at any time.

12.1 Notice of Changes

kg991 reserves the right to amend, modify, or update these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any changes will be considered as your acceptance of the revised terms and conditions.

12.2 Contact

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Via 24/7 live chat
• Email: [email protected]

Our support team provides assistance in both Bengali and English.

12.3 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between you and kg991, and supersede all previous oral or written understandings on this matter.